AT&T Proves That Customer Service Is Dead

OMG! WARNING; ANGRY RANT TO FOLLOW: AT&T has the worst customer service on the planet! So, we signed up for UVerse service and they installed it in April. From the very first night we were having problems with the picture pixelating and freezing then turning to blue screen. I called the service tech Humberto the very next day and he tells me that he was afraid that might happen because he placed the UVerse tv modem in a cubby hole on the shelf in my home office. He told me to place it on top of the shelf instead and that should fix it. I did but it didn't. I called him back a few times but he never returned my calls. I have been screaming busy every weekend since then and finally had some free time last night. I call and they run one diagnostic and say we gotta send out a tech. I say fine and they promise to have one out here today between 4pm and 8pm. AWESOME! Josh shows up at 3:30pm (yes, early!) and starts right to work. He notices that a red light is blinking on the internet modem and says that could be the whole problem right there. So he goes outside and is gone for about an hour. He comes back inside and says that he traced the problem to the serving terminal; two of the four wires were disconnected. This whole time I've only been getting half of the signal. So, he turns the tv on and it's working fine. He gives me his 30 day commitment statement (which obviously isn't worth the paper it's written on) and tells me to call/text him if I have any more problems. He'd been gone about 45 minutes when I go over to turn the TV to CNN and bam; it starts doing the exact same freaking thing it's been doing since the day I got the service. So I call Josh and he doesn't answer so I text him. Still nothing 10 minutes later so I call his supervisor Jeremy. To his credit, at least Jeremy answers his phone. But he proceeds to tell me that he has sent all of his technicians home and that he won't have anyone to send out until tomorrow. Uh-uh, sorry, WRONG FREAKING ANSWER! I made my appointment for today and I expect it to get fixed today. In my mind, since my appt was from 4p-8p and the appointment could run up to 4 hours they still have time to get out here and fix it properly. So I call tech support and talk to Jonas who speaks as though he has rocks in his mouth. I wait on hold with him for 20 minutes or so just to be told the same thing; tomorrow. Maybe I'm being a little bit unreasonable: it is just TV service and I really don't watch it much any more (yaay for Ruko!) but it's a service that I'm paying for and the hubby and I already made plans for tomorrow and AT&T sure isn't going to refund my money for those tickets! And it wasn't a "modem not high enough" issue ever; it was a physical problem on their side. The service terminal is in some guy's back yard and the tech said it looked like the wires had been taken apart on purpose; that guy probably went and ripped them apart again right after the tech left! So, it's back to Directv for me and I'll be looking for a new internet service provider too!